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Business Process Automation

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Process Automation and WorkFlow Agile solutions


For automation, the enemy is not paper, but manual data transfer. If your traveling salesman needs to download a refund form, fill in all the details, email it to his manager for approval, and then forward the email and form to the finance department for processing, too if the process has a digitizing facade, it is actually a labor-intensive manual workflow.

Automation tries to eliminate this manual data transfer as much as possible. In an automated workflow, your salesperson would start with a refund form that's already half-filled with all of their details. After submitting all the details, hit "submit". From then on, he doesn't need to do anything other than wait for the money to be deposited into his account.
In fact, each member of the process only needs to complete their small role (i.e. approval, processing) while the transfer is handled without any human uplift.


In the book Digital Transformation with Business Process Automation, Fujitsu America's Keith Swenson says:
"As we digitalize everything, what are we transforming? There is little to be gained from digitizing things that are already automated. The real benefit comes from transforming things that aren't automated; things that are human processes today."

If you were to eliminate all the time your team currently spends manually inserting, creating, tracking, and transferring data, what kind of savings could you imagine? Automation helps your company spend less time on mundane busywork and more on things that matter.

When you have an automated, predefined workflow for your processes, the chance of error is greatly reduced. Systems and machines almost never fail to accurately handle data. If you use intelligent forms and appropriate approvals, you can expect your processes to run with zero errors.


The alternative to an automated system is to hire someone to handle all the data generated by a single process and ensure its completion. It is likely that you already have people on staff who are performing some of these manual tasks. By freeing them up to do other things, you will have not only reduced errors, but also saved on labor costs thatdon’t net much of a return.

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